Privacy policy
Effective Date: 01 July 2025
CONTRACTS.AI, Inc. ("Contracts.ai", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our websites, services, platforms, and APIs (collectively, the "Services").
1. Who We Are
Contracts.ai is an enterprise software company that provides AI-powered contract intelligence solutions to business customers. Our services help customers extract insights, obligations, risks, and key terms from their signed contracts and deliver actionable insights across teams including finance, procurement, sales, and legal.
2. Information We Collect
We collect the following types of information
Information You Provide to Us
- Contact information (name, email, phone)
- Company and role details
- Login credentials for user accounts
- Support and inquiry details
Information from Use of Our Services
- Usage and activity logs (IP address, browser type, timestamps)
- Pages visited, interactions with features, user preferences
- Log data and metadata related to contract uploads or API calls
Customer Contract Data
Customers may upload or connect third-party systems (e.g. CLMs, cloud storage) that include signed agreements. Contracts.ai processes this data on behalf of the customer, under strict confidentiality and subject to our Data Processing Agreement.
Cookies & Tracking Technologies
We use cookies and similar technologies to understand user behavior, enhance site performance, and personalize experiences. See our Cookie Notice for more information.
3. How We Use Your Information
We use personal and usage data to:
- Provide and maintain the Services
- Improve and optimize product performance
- Authenticate users and manage permissions
- Send operational and product-related communications
- Respond to inquiries and provide support
- Ensure security, prevent fraud, and enforce policies
- Comply with legal obligations and contractual commitments
We do not use Customer Contract Data for advertising or any purpose other than delivering our Services to the customer.
4. How We Share Information
We may share your information as follows:
- With service providers who support infrastructure, hosting, analytics, and customer success
- With integration partners if you authorize such connections (e.g. Salesforce, NetSuite)
- With legal authorities, if required by law or in response to valid requests
- In connection with a merger, acquisition, or sale of all or a portion of our assets
- With your consent or as directed by your organization
We do not sell or rent personal information to third parties.
5. Data Security & Retention
We implement administrative, technical, and physical safeguards to protect your information. Contract uploads and user data are encrypted in transit and at rest. Access is limited based on least-privilege principles.
We retain personal and contract data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
6. Your Rights & Choices
Depending on your location, you may have rights under data privacy laws, including:
- Accessing your personal information
- Requesting corrections or deletion
- Objecting to or restricting processing
- Withdrawing consent (where applicable)
- Porting your data to another service
To exercise these rights, please contact contactus@contracts.ai. We may require identity verification before processing your request.
7. International Data Transfers
We may transfer your information to the United States and other countries where we or our subprocessors operate. We take appropriate safeguards to ensure lawful cross-border data transfers, including Standard Contractual Clauses where applicable.
8. Children’s Privacy
Contracts.ai is not directed to children under 16. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users as appropriate.
10. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
contactus@contracts.ai.